Data and security
Oraklo answers your phone, so it hears your customers. This page says where that data goes and who can touch it. If it is not clear enough to hand to your own data protection officer, tell us and we will fix the page.
The small print, set large.
Server in Frankfurt
We host your data on our own server in Frankfurt. Every provider we use is listed, with where it runs.
Sub-processorsNo audio recording
Calls are not recorded as audio; the assistant keeps a written transcript.
What is storedCall records deleted after 30 days
Call records — the transcript, the time, the caller's number and the message taken — are deleted automatically 30 days after the call. Encrypted backups can keep a copy for up to 35 more days.
PrivacyAlways says it's an assistant
It is not a setting you can switch off.
Your customers are told they are talking to a machine
Where it runs
The service runs on our own instance in Frankfurt, Germany (eu-central-1). It is not a reseller account on someone else’s platform: the application, the database and the real-time audio layer are on infrastructure we control.
Some of the AI providers we depend on process data outside the EU. We do not claim otherwise, and we name every one of them on the sub-processors list so you can make your own decision rather than take ours.
What is stored
Your assistant’s settings, your account details, and a record of every call: the transcript, the time, the caller’s number, and the message or booking request the assistant took. How long we keep it is written on the privacy page.
Calls are not recorded as audio. The service keeps a written transcript, because your messages are made from it. Audio recording is not offered.
Your customers are told they are talking to a machine
The assistant says so in its greeting on every call, and again if anyone asks whether they are speaking to a person. It is not a setting you can switch off. Transparency rules for AI, such as Article 50 of the EU AI Act, ask for exactly this; we would do it regardless, because a caller who feels tricked is a customer you lose.
The demo on this website
The demo is a shared assistant that anyone can try. The demo on this website is not connected to a phone number and it never calls anyone. Oraklo keeps one test phone number for its own testing, which reaches the same demo assistant; it is not offered to the public and carries no call from our customers. The business name you type into the demo is passed to it as personalisation only, and is never treated as proof of who you are. It runs through the same providers listed on the sub-processors page, so do not type anything into it you would not want them to process.
Turning it off
Your number stays yours and your carrier stays yours. Forwarding is a code you dial on your own phone, and another code switches it off. You do not need our permission and you do not need to wait for a support ticket.
What we have not built yet
We are pre-launch and will not pretend otherwise. There is no external security audit, no penetration test report, and no ISO or SOC certification. If you need any of those before you can buy, write to support@oraklo.app and we will tell you exactly where we are.