01
What counts as a minute?
Only the time the assistant is on a call, counted to the second. Your 14-day trial includes 30 minutes.
02
Do I have to change my phone provider?
No. You keep your number and your carrier, and forward calls to your assistant with a code on your phone. You can switch it off the same way.
03
Which languages does it speak?
Your assistant answers in German, English or Portuguese. You choose one at signup: the language your callers speak, not the language of this site. Other languages, such as French or Italian, can be set up on request — write to us.
04
What happens if I go over my minutes?
The free trial includes 30 minutes, and your page shows how many are left. If they run out before the 14 days end, your assistant keeps answering at no cost until the trial ends; we tell you at 80% and at 100%. On a paid plan, nothing extra is charged without your prior agreement: we tell you at 80% and at 100% of your plan’s minutes and agree any upgrade with you (customer terms, clause 5.3).
05
Will my price change after the pilot?
Our intention is that early customers keep their price for as long as their subscription runs without interruption; the customer terms say the same (clause 5.6). Pilot pricing only means plans for new customers may differ later.
06
Where does my data live?
We host your data on our own server in Frankfurt. Calls are not recorded as audio. The services we use for speech, language and voice are listed, with where they run, on the data and security page.
07
How does the free trial work?
You store a card at signup and nothing is charged. The 14 days start with your assistant's first call, at the latest 7 days after your assistant's number is ready, with 30 minutes of talk time included. Billing starts automatically the day after the trial ends; cancel before then and you pay nothing.